Rainmaker Audit Pro Information Provision & Privacy Policy

At the Rainmaker Audit Pro (“Rainmaker Audit Pro”), we take your privacy seriously. We encourage You to read our privacy policy (Policy) carefully. It will help You make informed decisions about Your personal information.

The full name of the data controller is The PDQ Partnership Ltd

Address :  Strathmore House, Waterperry Court, Middleton Road,  Banbury Oxon,  OX16 4 QD    (Registered Office)

E mail info@pdqpartnership.com

Telephone Number :  01869 337 235

Company Registration Number 04543222  ( Registered in England and Wales )

Our nominated representative for the purpose of the Data Protection Act 1998 is Debra Jardine

The capitalised terms used in this Policy have the same meaning as in our Terms of Use. Please read our Terms of Use together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

 

 

Rainmaker Audit Pro collects Your personal information

Rainmaker Audit Pro is a provider of online software that’s simple and secure.

The Service sometimes involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information that identifies an individual, and may include information such as the individual’s name, email address, telephone number, and business information.

Rainmaker Audit Pro may also collect personal information directly from You when You:

  • register to use the Service,
  • use the Service,
  • visit our Website,or
  • contact the Rainmaker Audit Pro support team,

You can always choose not to provide Your personal information to us, but it may mean that we are unable to provide You with the relevant Service.

 

 

Rainmaker Audit Pro may receive personal information from You about others

Through Your use of the Service, Rainmaker Audit Pro may also collect information from You about someone else. If You provide Rainmaker Audit Pro with personal information about someone else, You must ensure that You are authorised to disclose that information to Rainmaker Audit Pro and that, without Rainmaker Audit Pro taking any further steps required by applicable data protection or privacy laws, Rainmaker Audit Pro may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Rainmaker Audit Pro’s identity, and how to contact Rainmaker Audit Pro.

Where requested to do so by Rainmaker Audit Pro, You must also assist Rainmaker Audit Pro with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.

 

 

Rainmaker Audit Pro collects, holds, and uses Your personal information for limited purposes

Rainmaker Audit Pro collects Your personal information so that we can provide You with the Service. In doing so, Rainmaker Audit Pro may use the personal information we have collected from You for purposes related to the Service including to:

  • verify Your identity,
  • administer the Service,
  • notify You of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with You.

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Rainmaker Audit Pro will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten Password” process.

 

Rainmaker Audit Pro can aggregate Your non-personally identifiable data

By using the Service, You agree that Rainmaker Audit Pro can access, aggregate and use the non-personally identifiable data Rainmaker Audit Pro has collected from You. This data will in no way identify You or any other individual.

Rainmaker Audit Pro may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service,
  • provide our customers with further information regarding the uses and benefits of the Service,
  • enhance small business productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and
  • otherwise to improve the Service.

 

  

The name of the service provider  

The name of the service provider is

The PDQ Partnership Ltd  (“PDQ”)

Address :  Strathmore House, Waterperry Court, Middleton Road,  Banbury Oxon,  OX16 4 QD    (Registered Office)

E mail info@pdqpartnership.com

Telephone Number :  01869 337 235

Company Registration Number 04543222  ( Registered in England and Wales )

VAT Registration Number 892804884

The intellectual property, source code and design of the technology is owned by Timeless Legal Network Pty Ltd an Australian company Level 28, 1 Market St., Sydney, NSW Australia 2000
ABN is 76608724401 (“Timeless”).

 

The primary hosting provider is vultr.com with storage of certain data eg invoices, database back-up by Amazon.

We engage service providers to perform functions and provide services to us… For example, we use a variety of third-party services to help provide our Services, such as hosting and to help us understand and improve the use of our Services… We may share your private personal information with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions. We share your Payment Information with payment services providers to process payments; prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit or debit cards

 

All Rainmaker Audit Pro Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to servers operated and controlled in the UK by by PDQ.

 

By providing Your personal information to Rainmaker Audit Pro, You consent to Rainmaker Audit Pro storing Your personal information on servers hosted in the relevant country set out above. While Your personal information will be stored on these servers, it will remain within the effective control of PDQ at all times. The server host’s role is limited to providing a hosting and storage service to Rainmaker Audit Pro, and PDQ have taken steps to ensure that their server hosts do not have access to, and use the necessary level of protection for, Your personal information.

 

Rainmaker Audit Pro takes steps to protect your personal information

Rainmaker Audit Pro is committed to protecting the security of Your personal information and through Timeless  we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between You and the Service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

 

Rainmaker Audit Pro only discloses Your Personal Information in limited circumstances

Rainmaker Audit Pro will only disclose the personal information You have provided to us if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

Rainmaker Audit Pro will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that Rainmaker Audit Pro  may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

The third parties who host our servers do not control, and are not permitted to access or use Your personal information except for the limited purpose of storing the information.

 

Rainmaker Audit Pro does not store Your credit card details

If You choose to pay for the Service by credit card, Your credit card details are not stored by the Service and cannot be accessed by Rainmaker Audit Pro staff. Your credit card details are encrypted and securely stored by Braintree to enable Rainmaker Audit Pro to automatically bill your credit card on a recurring basis. You should review Braintree’s Privacy Policy to ensure you are happy with it.

 

 

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at privacy@rainmakeraudit pro.co.uk

Rainmaker Audit Pro will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why.

We’ll only keep Your personal information for as long as we require it for operational purposes of providing You with the Service.

 

Rainmaker Audit Pro uses cookies

In providing the Service, Rainmaker Audit Pro utilises “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that if you refuse a cookie we may not be able to provide you with the relevant Service.

.

You can opt-out of any email communications

Rainmaker Audit Pro sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can opt out if you do not wish to receive these emails.

 

Rainmaker Audit Pro has a privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

Our Privacy Officer will endeavour to:

  • provide an initial response to Your query or complaint within 10 business days, and
  • investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

 

This policy may be updated from time to time

Rainmaker Audit Pro reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Rainmaker Audit Pro will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.